faq

FAQS

  1. How can I contact customer service?

    You can always get in touch with the customer service team at Jessica Bear Candles by emailing the support team at candles@jessicabear.com.au. Also, you can send a message via Facebook through Private Message regarding your queries, comments, or concerns.

  2. How will I Know that you have received my order request?

    You will receive a confirmation email to your email address with information regarding your order. If you do not receive a confirmation email, then you should get in touch with Jessica Bear Candles by sending an email at candles@jessicabear.com.au or send a Private Message on Facebook to Jessica Bear Candles.

  3. What will happen if my payment is not accepted?

    If your payment is not accepted, then you will receive a decline message on the checkout page. It is recommended that you return to the order page and enter all of the required details properly, then re-submit the form. You can even update the payment method if required. However, if you continue to face issues, then you can send an email at candles@jessicabear.com.au.

  4. Can I cancel an order if I have ordered an item that I do not require?

    It would be best that you get in touch with the Jessica Bear Candle customer support team to help you out and cancel your order. It is okay if you have received a confirmation. We may be able to cancel the order for you if you notify us as soon as the order has been placed and the order has not been dispatched. We will refund the cost as long as the order has not been dispatched.

  5. What is done with the personal details I supply to Jessica Bear Candles?

    You can check the Privacy Policy in order to understand that we are very serious about confidentiality. If you have any concerns or comments regarding our policy, then you can get in touch with us by emailing at candles@jessicabear.com.au.

  1. How do I track my order?

    You will receive an email with all of the confirmation details and your delivery track number. You can track the status of your order once it has been dispatched. Since we use Australia post, you can track your order by visiting this website: http://auspost.com.au/track/?ilink=hfo-

  2. Can I change my delivery address after I have placed my order?

    If the order you have placed has not been dispatched, then will try to change the address. Try to get in touch with the customer support team at candles@jessicabear.com.au.

  3. Are international customers allowed to order from Jessica Bear Candles?

    Yes we now offer international shipping

  4. What will happen if I receive the wrong product or if the product is damaged?

    There is no need to fret. You will need to get in touch with the customer support team at candles@jessicabear.com.au. The team will replace the damaged candles or will be able to replace the candles with the ones that you intended to order. You will need to send us pictures of the damaged product for us to verify the condition of the product. The customer may have to bear the postage charges.

  5. What will happen if I change my mind about ordering a product or if I no longer want the product?

    We aim to make our customers happy with the purchases made at Jessica Bear Candles. Thus, if you decide not to purchase a product or would like to cancel your order, then you must send an email at candles@jessicabear.com.au before the product is dispatched. No Cancellations will be accepted after the products have been dispatched.