Delivery and Returns

1.0 Delivery and Returns Policy

It will take 2-3 days to process your order. The orders will be dispatched once payment is received as clear funds.

Orders are dispatched via Australian Post and should be received within 5 Business Days from being dispatched as per Australia Post delivery schedule and can vary based on your location.

https://auspost.com.au/parcels-mail/delivery-times.html?ilink=tools-open-deliv-times

Your signature will be required on the receipt.

Only products which are in stock will be available for purchase.

Jessica Bear Candles is not responsible for failure of deliveries or late deliveries due to reasons beyond control such as adverse weather.

1.1 Contact Details and Confirmation of Delivery

Tracking your details for your order will involve confirmation of your order via email. The registered customers can even track their order once their account has been verified and the order has been dispatched. Also, you can contact us:

2.0 Returns and Cancellations

2.1 Return Policy

According to our policy, we will only accept the return of those products:

The product received does not match the order ie. Wrong scent, in such a case we will send you a reply paid envelope for you to return the product and we will send the correct item

2.2 Cancellations

Orders made at Jessica Bear Candles can be cancelled only if the order has not been dispatched by our company.

2.3 Change of Preferences

We will not refund or exchange goods for change of mind.

2.4 General Information

Exchange of items can be processed in 2-3 working days from the date the goods are received.